Find a Missing Document in StarPanel via Big Brother 2.11

"User Can't See a Document Entered in StarPanel. First, communicate to end user 
that data does exist in database; Check Documents/Visits in StarPanel and ..."

http://www.mc.vanderbilt.edu/documents/sssoncallmanual/files/User_Can%27t_Find_Document_in_StarPanel_2_4_11.ppt